DEMASA Membership
DEMASA Membership is not a subscription — it is a formal accreditation. It means your business has been independently verified, meets the national standard for ethical debt mediation, and is publicly accountable to the consumers you serve.
Benefits of DEMASA Accreditation
Accreditation delivers formal recognition, consumer trust, compliance structure and industry standing — backed by a nationally recognised authority.
Accreditation Certificate
A formal DEMASA Membership Certificate in your company name — valid confirmation of accredited status, suitable for display and submission to banks or creditors.
Unique Membership Number
A unique DEMASA-P-XXXX Authorised Provider Number, required on all consumer-facing contracts, mandates and compliance documentation.
Authorised Provider Badge
The DEMASA Stamp of Approval — a verifiable badge for display on your website, email signatures and marketing material as a mark of trusted accreditation.
Public Register Listing
Your company listed on the DEMASA Public Register — giving consumers, creditors and banks immediate, verifiable confirmation of your accredited status.
Consumer Lead Access
Accredited providers are matched to consumer enquiries submitted via DEMASA's website — a direct pipeline of pre-qualified leads looking for compliant providers.
Industry Recognition
DEMASA formally represents its members to regulators, banks and payment service providers — lending your business the credibility of a nationally recognised accreditation body.
What You Must Have to Qualify
All requirements must be met and evidenced at application. Incomplete applications will not proceed to compliance review.
Registered Legal Entity
Must be a registered company, CC or legal entity with a valid CIPC registration number. Sole proprietors are not eligible for Provider Membership.
Approved Attorney with Trust Account
Must operate with a DEMASA-approved attorney whose trust account is used for all consumer funds. The attorney must be available for DEMASA monitoring and reporting.
Client Management System
Must use an approved client management system for consumer records, case tracking and documentation. DEMASA recommends ClientFlow for providers who need to set this up.
Signed Fee Agreement
A consumer-facing fee agreement showing a single, disclosed assessment fee. Multiple or undisclosed fees will result in application rejection.
Signed Payment Plan Agreement
A formal payment plan agreement template demonstrating the nature of the mediation arrangement and consumer consent.
POPIA Compliance
Compliant privacy policy, appointed Information Officer details, and a signed POPIA compliance declaration submitted with the application.
Creditor Verification (AVS)
Evidence that account verification and creditor confirmation processes are in place before entering consumers into payment arrangements.
Signed Code of Conduct
The DEMASA Code of Conduct must be signed by an authorised director. This is a binding commitment, not a mere acknowledgement.
Don't yet have a client management system or attorney trust account in place?
DEMASA recommends ClientFlow — a purpose-built platform for debt mediation providers that includes case management, compliant documentation and trust account integration to help you meet DEMASA requirements.
Choose Your Membership Tier
Pricing is designed to be accessible and to encourage compliance across the industry — from emerging operations to established enterprises. All tiers include full accreditation.
- ✓Full DEMASA accreditation
- ✓Membership Certificate & Number
- ✓Authorised Provider Badge
- ✓Public Register listing
- ✓Consumer lead access
- ✓Annual compliance renewal
- ✓Full DEMASA accreditation
- ✓Membership Certificate & Number
- ✓Authorised Provider Badge
- ✓Public Register listing
- ✓Consumer lead access
- ✓Annual compliance renewal
- ✓Full DEMASA accreditation
- ✓Membership Certificate & Number
- ✓Authorised Provider Badge
- ✓Public Register listing
- ✓Priority consumer lead access
- ✓Priority compliance review
DEMASA fees are deliberately accessible. Our goal is not revenue — it is to make compliance the standard. Every tier must remain affordable so that ethical providers are never priced out of doing the right thing.